At Enterprise Study, we are firm believers that when a customer purchases our software, the support we give, both in the beginning, and throughout their time with us should be unlimited, top quality, and most importantly – delivered with a smile. So it’s safe to say that we don’t just love you and leave you!
But what separates us from the rest?
Many of us have fallen victim to being on hold over the phone for hours on end (I endured a loop of Ronan Keating’s ‘Life is a Rollercoaster’ the last time I rang an energy company), trying desperately to get through to customer support which usually turns out to be based somewhere in Outer Mongolia. Or, worse, receiving an automated email response to a query telling you to wait up to another 300 working days for a solution whilst you bang your head repeatedly against the monitor…
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